At Pearl Pirates, we are committed to delivering your jewellery safely, securely and on time. We carefully pack every order to ensure it reaches you in excellent condition.

By placing an order on pearlpirates.in, you agree to the terms of this Shipping & Delivery Policy.

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1. Shipping Coverage

We currently deliver across most serviceable locations within India. Delivery availability depends on the serviceability of your PIN code and our courier partners.

2. Courier Partners

To ensure safe and timely delivery, we work with reputed logistics partners including:

• Delhivery
• DTDC
• Blue Dart
• Xpressbees
• Ecom Express
• Ekart
• Shadowfax
• India Post (where applicable)
• Other trusted courier partners as required

The courier partner is selected based on your delivery location, service availability and operational requirements.

3. Shipping Charges

Free Shipping

We offer FREE Standard Shipping on prepaid and eligible orders with a cart value of ₹649 or above.

Orders Below ₹649

For orders below ₹649, shipping charges range from ₹49 to ₹99, depending on delivery location, courier availability, order weight and dimensions, and serviceability of your PIN code. The applicable shipping charges will be displayed during checkout before payment.

4. Partial Cash on Delivery (COD)

Pearl Pirates offers Partial Cash on Delivery (COD) on selected orders and locations.

For COD orders:

• A ₹50 advance payment is required at the time of placing the order.
• The remaining balance is payable in cash at the time of delivery.
• The ₹50 advance is collected to confirm your order and reduce fake or unaccepted COD orders.
• Once a COD order has been confirmed and processed, the ₹50 advance amount is non-refundable, except where required under applicable law or if cancelled by Pearl Pirates.

Pearl Pirates reserves the right to refuse or disable COD for certain customers, products or locations at its sole discretion.

5. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment or COD confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.

During festive seasons, promotional events or periods of high order volume, processing times may be slightly longer.

6. Estimated Delivery Time

After dispatch:

• Metro cities: Approximately 2–5 business days
• Other locations: Approximately 3–7 business days
• Remote or non-serviceable areas: Delivery may take additional time depending on the courier partner.

These delivery timelines are estimates only and are not guaranteed.

7. Order Tracking

Once your order is dispatched, you will receive a tracking link via Email, SMS, and WhatsApp (where available). You can use the tracking details to monitor the status of your shipment.

If you do not receive tracking information within a reasonable time after dispatch, please contact our customer support.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including Full Name, Mobile Number, House/Flat Number, Street/Area, Landmark (if applicable), City, State, and PIN Code.

Pearl Pirates shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

9. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the customer is unavailable or refuses delivery, the shipment may be returned to our warehouse. Additional shipping charges may apply for reshipping such orders.

10. Lost or Missing Parcels

Although we work only with trusted courier partners, parcels may occasionally be delayed or misplaced during transit. If your tracking status shows "Delivered" but you have not received your order, please contact us within 48 hours of the delivery status update.

To investigate the issue, we may require your Order ID, registered mobile number, delivery details, and any other requested information. Investigation timelines generally depend on the courier company and may take 7–15 business days or longer. Refunds or replacements will be processed only after the courier partner officially confirms the parcel is lost or misdelivered.

11. Damaged, Defective or Incorrect Products

If you receive a damaged product, manufacturing defective product, incorrect product, or a package with missing item(s), you must contact us within 48 hours of delivery along with your Order ID, clear photographs, and a mandatory continuous unboxing video.

12. Mandatory Unboxing Video

For your protection as well as ours, a continuous unboxing video is mandatory for all claims related to missing, damaged, wrong, or defective products. The video must start before opening the courier package, clearly show the shipping label, continue without any cuts, pauses or edits, and display all items received inside.

13. Delivery Delays

While we make every effort to deliver orders within estimated timelines, delays may occur due to weather conditions, natural disasters, public holidays, government restrictions, transport disruptions, or courier operational issues. Such delays shall not make Pearl Pirates liable for compensation or damages.

14. Returned Shipments (RTO) & Reshipping

If an order is returned due to an incorrect address, customer unavailability, refusal to accept, or failure to pay the remaining COD amount, the shipment will be treated as Return to Origin (RTO).

For reshipping, applicable shipping charges must be paid before dispatch. For Partial COD orders, the ₹50 advance amount is non-refundable in RTO cases. Pearl Pirates reserves the right to decline future COD orders for customers who repeatedly refuse deliveries.

15. Customer Responsibilities

Customers are responsible for providing accurate delivery details, tracking their shipment, being available to receive delivery, inspecting packages where possible, and reporting issues within the specified time period.

16. Force Majeure

Pearl Pirates shall not be held responsible for delays or failure in delivery caused by events beyond reasonable control (floods, earthquakes, fire, pandemic, government restrictions, strikes, internet outages, etc.).

18. Changes to this Policy

Pearl Pirates reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Continued use of the Website after updates constitutes your acceptance of the revised Policy.